mcat97 resume

Presented weekly performance metrics, proactively addressing concerns and implementing follow-up actions to enhance team accountability and performance.
Analyzed user behavior and performance metrics using platforms such Mixpanel, translating raw data into data-driven recommendations for feature prioritization and strategic decision-making.
Drove the creation of a best-in-class experience for members by integrating user feedback into product development, significantly improving engagement metrics.
Collaborated with designers and engineers to write user stories and product requirements, driving a streamlined execution process that significantly reduced project delays and improved team alignment.
Identified and delivered key growth opportunities through comprehensive analysis of customer insights, product data, and competitive market trends.
Owned release rollouts, fostering a transparent environment that improved working group alignment and reduced miscommunication.
Implemented a structured approach to user story development, resulting in a 15% increase in overall project efficiency and reduced rework within 4 months.

Product

Established a culture of transparency and accountability, resulting in improved team dynamics and more effective project execution.
Established a prioritized backlog framework, resulting in a 15% increase in team productivity and reduced development redundancies within 3 months.

Engineering

Developed 3 new integrations by custom-building internal connections utilizing external APIs, resulting in a 30% increase in data accessibility.
Developed comprehensive technical documentation for onboarding, troubleshooting, and support of new technologies, which decreased support tickets related to initial setup by 30%
Led support engineering team, reducing ticket resolution time by 25% within 3 months through streamlined processes and proactive issue management.

Product

Directed the communication of team's final program increment plan to program management and stakeholders, aligning government stakeholders and providing clarity in the management of budgets.
Managed high complexity dependencies and risks between teams. Aligning stakeholders and escalating as needed, resulting in successful delivery of 100% of programs with major risks reported.

Engineering

Modernized monolithic service from OSGi to SpringBoot to support containerization and improve maintainability.
Developed and implemented automated testing processes within an active CI/CD environment for a reduction in the time taken to identify and fix bugs, improving overall software quality.

Experience